Managed IT Services: Empowered Shield

The Empowered Shield solutions provide managed IT services that offer the critical technical support you need to maximize the stability, and performance of your technology equipment. 

Instead of waiting to fix an occurred IT problem, we proactively prevent them from happening in the first place. Consequences of IT problems include, but are not limited to, unexpected downtime, data loss, disruptions in business operations or financial loss. 

Empowered Shield

Our Empowered Shield solutions present themselves in three packages, silver, gold and platinum. Each of these have different levels of coverage to meet diverse needs of IT services.

SILVER

GOLD

PLATINUM

Call-Back Response Time

4 Hours

2 Hours

1 Hour

Site Documentation

24/7 Server Remote Monitoring

Preventive Maintenance for PCs and Servers

Business Class
Anti-Virus

Daily Antivirus Signature Monitoring

Microsoft Security Patch Management

Network Device Monitoring

Unlimited Help Desk Phone Support

Monthly Executive Summary Report

Quarterly Review and Planning Meeting

Annual Technology Audit

Unlimited On Site Support